Requests and complaints
Submit a service complaint, payment question or privacy request. Keep the private receipt to check progress and read our response. You do not need a VIDA account. This is not an emergency service.
Include enough information to identify the issue. Do not send passwords, full card numbers or unnecessary sensitive information. Records are used for support and necessary complaint/legal evidence as described in our Privacy Policy. Privacy Policy
Records remain while the request is open and for 180 days after closure; a specific legal reason or dispute may require longer retention, marked for review every 90 days. Keep your downloaded receipt.